Refund Policy

At Roma London, we take pride in the quality and craftsmanship of our sneakers. If you’re not completely satisfied with your purchase, we’re here to help. This Refund Policy outlines your rights and our process for handling returns and refunds.

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1. Eligibility for Refunds

You may request a refund for eligible items within 14 days of receiving your order, provided that:

• The item is unworn, unused, and in original condition

• All original packaging, tags, and accessories are included

• You provide proof of purchase (order number or receipt)

Items that are worn, damaged, or returned without packaging may not be eligible for a full refund.

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2. How to Request a Refund

To initiate a refund:

1. Email support@romalondonsneakers.co.uk with your order number and reason for return

2. We’ll respond within 2 business days with return instructions

3. Ship the item back to our designated return address (provided via email)

4. Once received and inspected, we’ll issue your refund within 5–7 business days

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3. Refund Method

Refunds will be issued to your original payment method. Please note:

• Processing times may vary depending on your bank or card provider

• Shipping fees are non-refundable unless the item was faulty or incorrect

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4. Faulty or Incorrect Items

If your item arrives damaged, defective, or not as described:

• Contact us within 7 days of delivery

• Include photos and a description of the issue

• We’ll offer a replacement, exchange, or full refund at no additional cost

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5. Non-Refundable Items

The following items are not eligible for refund:

• Gift cards or promotional vouchers

• Limited edition or pre-order items (unless faulty)

• Final sale items clearly marked as non-returnable

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6. Exchanges

We currently do not offer direct exchanges. If you’d like a different size or style, please return your item for a refund and place a new order.

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7. Contact Us

For any refund-related questions, reach out to:

📧 info@romalondonsneakers.co.uk